Brides First Forever – Refund & Exchange Policy
At Brides First Forever, we want you to love your purchase. Our policy complies with Australian Consumer Law (ACL), ensuring your consumer rights are protected while outlining our store-specific guidelines.
1. Change of Mind & Final Sale Items
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Items marked as Final Sale, including:
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Custom-made gowns or dresses
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Sale items
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Earrings or other jewellery where hygiene is a concern
cannot be returned, exchanged, or refunded.
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For all other items, if you change your mind, we offer exchanges within 14 days of purchase for items that are:
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Unworn, unwashed, and in their original condition
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With all original tags and packaging
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2. Faulty or Damaged Items
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Under ACL, you are entitled to a repair, replacement, or refund for products that are faulty, damaged, or not as described, regardless of whether they are final sale.
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If you believe your item is faulty or damaged, please contact us within a reasonable timeframe with your proof of purchase. We may request photos to assess the issue.
3. Exchanges
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Exchanges for a different size, colour, or style are possible for eligible items within 14 days of purchase, provided the item meets the conditions listed above.
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Custom-made or personalised items cannot be exchanged.
4. Returns Process
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To request an exchange or refund (for eligible items), please contact us at:
Email: info@bridesfirst.com.au -
Items must be returned in their original condition. We recommend using a tracked shipping method for returns, as we cannot take responsibility for items lost in transit.
5. Shipping Costs
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Original shipping costs are non-refundable unless the item is faulty or damaged. Return shipping costs for change-of-mind exchanges are the responsibility of the customer.
6. Contact Us
If you have any questions regarding our policy or need assistance, please reach out via email. We’re here to help!